GRIEVANCE PROCEDURE
The Troy Housing Grievance Procedure shall be applicable to all grievances between the resident and the Troy Housing Authority. Any grievance or eviction or Termination of Tenancy based upon either a resident’s (a) drug-related activity on or near the premises engaged in by any member of the resident’s household, or (b) any other criminal activity which interferes or threatens the health, safety, or right to peaceful enjoyment on the premises by other residents, neighbors, or employees is expressly excluded from the Grievance Procedure.
The Troy Housing Authority Grievance Procedure shall not be applicable to disputes between residents not involving the Troy Housing Authority, or to class grievances. The Grievance Procedure is not intended as a forum for initiating or negotiating policy changes between a group or groups of residents and the Troy Housing Authority’s Board of Commissioners.
All grievances shall be presented in writing to the office of the project in which the complainant resides so that the grievances may first be discussed informally and settled without a hearing. A Summary of such discussion shall be prepared within a reasonable time and one copy shall be given to the resident and one retained in the Troy Housing Authority’s resident file. The Summary shall specify the names of the participants, date of meeting, the nature of the proposed disposition of the complaint and the specific reasons therefore. If the complainant is not satisfied, he or she may obtain a hearing as specified in the Grievance Procedure.
All requests for a grievance hearing other than an eviction or notice to terminate based upon a resident’s non-payment of rent, shall be presented in writing within 10 days of receiving a Notice to Terminate or receipt of a Summary of Discussion. The parties may elect to discuss informally the grievance at that time and, if possible, settle without a hearing. If the parties are unable to settle the grievance, the grievance will then proceed to a hearing as specified in the Grievance Procedure.
Requests for hearings must be submitted in writing within 10 days of the decision or action you wish to have reconsidered.
All requests should be addressed to:
Troy Housing Authority
Attn: Hearing Officer
1 Eddy’s Lane
Troy, New York 12180
You will be notified by USPS mail of a time and date where you may present your issue to the Hearing Officer. You should bring any evidence or other proof you may have to this meeting.
To review the THA Grievance Procedure in its entirety, click the button below.
LOSS OR REDUCTION OF RESIDENT INCOME MAY EFFECT RENT
If you are receiving housing assistance from the Troy Housing Authority your rent is determined by your household income. Failure to report income is considered fraud and punishable by law, however, if you lose your job, run out of unemployment benefits or experience some other hardship, you may be eligible for a rent reduction.
As always, you must provide proof of the change in your income and we require that proof come from a third party (your former employer, the Unemployment Insurance Department or whoever your former source of income was). It is the Troy Housing Authority’s policy that the minimum rent in our apartments (resident portion) is $50.00 (fifty dollars) per month. If you experience a reduction in income you must inform us as soon as possible. THA residents should report the change to the Asset Manager & complete the Rent Change Request Paperwork Packet (available in all Management Offices). If you are able to document the loss of income prior to the closing of the accounts for the month (usually five business days before the end of the month), your rent for the following month may be eligible for a reduction. The amount of the reduction is based on the amount of income that was lost and the reason for that loss.
If you are unable to pay even the minimum rent, you may be eligible for a temporary hardship rent. Eligibility for a hardship rent is subject to reevaluation every 90 days and failure to provide the necessary documentation will result in your rent being adjusted back to the amount prior to the loss of income. Hardship rents may also be subject to repayment agreements if and when your income returns to normal or your temporary situation changes.
RENT CHANGE REQUEST PAPERWORK
This paperwork packet is utilized for any change of circumstance in the Resident’s household.
Types of Change:
- Starting a New Job
- Household member receiving Social Security or Disability
- Decrease in Work Hours
- Resident Paying for Daycare
- Resident No Longer Working & Receiving Unemployment Benefits
- Adding a New Child onto Lease
*Packet available in all Management Offices